Ghana with a population of over 20 million has only about 250,000 fixed telephone lines, mainly in Accra and Kumasi. With the advent of privatization in the telecommunication sector, there are presently six operators providing voice telephony and the number of telephone lines is said to have increased considerably. In spite of all these, the quality of reception is poor and a greater majority of people in the country are y et to have access to telephone services. There are also delays and difficulty in accessing telephone liines by private businesses. The problem of inadequate facilities and service delivery in the sector thus becomes pronounced.
The Private Enterprise Foundation (PEF), under Component Two of the Ghana Government
IUNDP Promoting Private Sector Development Programme (PPSDP), organized a roundtable l e discussion on Service) delivery by ECGIVRA to the Private Sector, on 4th August 2003 at Novotel Hotel Accra.
In recent times the delivery of electricity, especially service to the private sector is observed to be fraught with major constraints leading to operational difficulties for u se rs of e l ectricity. Pursuant to serving the obligation of PEF to service the needs of private enterprises, PEF commissioned MAPO & Associates Ltd to conduct a study on the service d e li very of ECGIYRA to the private sector. The study is expected to suggest recommendations for improving the quality of service.